1. Choose a bounded first process

Select an activity with a clear beginning, owner and outcome. Incoming correspondence, an internal request or a controlled document library can be easier to evaluate than an organization-wide rollout.

Record the current steps and pain points. Include the informal work that happens through email, telephone calls or repeated follow-ups. This is often where a process map differs from the written procedure.

2. Identify the information and its owners

List the documents, forms and reference information used at each step. Establish who creates them, who reviews them and who is responsible for the completed record.

Agree on a small, useful metadata set before digitizing. A consistent document type, business reference and owner make a better starting point than collecting fields nobody will maintain.

3. Plan capture and migration

Separate new incoming content from historical material. A daily capture process and a legacy archive may require different handling, quality checks and indexing arrangements.

Use a sample batch to check readability, completeness, metadata and access. Reconcile what was imported with the source and document how exceptions are resolved.

4. Define access and approval rules

Map permissions to business responsibilities. Identify who can contribute, review, approve and administer the content, and who should have no access.

Capture exception routes: rejected requests, missing attachments, reassignment and overdue tasks. Test these cases rather than assuming the standard path is enough.

5. Agree on records and operating responsibilities

Ask the appropriate business and governance owners to approve retention requirements. Decide how completed work becomes a record and how archives should remain available.

Confirm hosting, backups, updates, support and recovery responsibilities. A project needs an operating model that survives the initial implementation.

6. Pilot, train and review

Train people through the tasks they actually perform. Use representative documents, user roles and working conditions in the pilot. Record questions and obstacles while the group is still small.

Review the outcome against criteria agreed at the start. Fix the process, information structure or training where necessary before expanding to the next team. Treat adoption as ongoing work, rather than a single launch event.