CUSTOMER STORY

FineDocsTM   DMS

Success Story

  • Industry

    Automotive

  • Solutions
    • FineDocs Document Management Solution (DMS)
  • Benefit
    • End-to-end Contract and other documents handling in Sales, Credit and Operations is now quicker and easier as employees have instant access to multifaceted information, improved operational efficiency
    • FineDocs MS-Outlook integration for Emails and attachments enabled end users to automatically archive Contract and associated documents from users' mailboxes; hence improved Turnaround Time (TAT) of contract processing about 50-60%.
    • Empowered NBK Employees with improved Collaborative environment; managing, sharing and reusing information between business lines is now in a fingertip.
    • End users at all levels in the NBK business adopted FineDocs DMS solution seamlessly; experiencing saving time and effort with this scalable solution
    • NBK achieved an approx. 60-70% reduction in overall document handling operational and storage costs over past few years and expected to increase this to 90% in the near future.

Nasser Bin Khaled
Al Thani & Sons

Nasser Bin Khaled (NBK) optimizes Contract and Credit processing in the Sales, Credit and Operations department with FineDocs DMS; significantly reduces processing time across department with Customized MS-Outlook Email Integration solution.

Nasser Bin Khaled (NBK) Group, Qatar, is a key player in the exponentially developing economy of the State of Qatar, in the automotive, construction, investment, real estate, travel & tourism and other industrial and trade sectors.
The Challenge
NBK needed a way to simplify managing diversified documents across all internal departments, making it easier to manage its Applications, Contract, Credit, Security, etc. documents and keep all information in one centralized Document Management System. It also wanted to standardize and integrate multiple information sources and improve overall efficiency and lead-time of contract processing. Some of the NBK's Key Challenges are:
  • Disparate source systems of Documents and Information leads to non-collaborative work environment. Tracking the right document at right time is a wearisome task with time-consuming complex navigation of records
  • Manual Process of Document capture from MS-Outlook Email and attachments, high turn-around time resulting in the operational delay in decision making and delay in clearance
  • With the continued growth, NBK faced challenges in handling huge volume of Contracts with its expanding facilities. Retrieval of appropriate information was time consuming, hindering user productivity
  • Security issue and Compliance Risk - Risks of unauthorized access to the information
The Solution
NBK has chosen FineDocs for its easy and rapid implementation process, its simple and intuitive control panel for administrative configuration, and its ability to seamlessly integrate information with other applications.
The Solutions include:
  • Document Life-cycle Management from Creation to Archival; for type of Applications, Contract, Credit Processing and Security documents amongst all domain of automobile, retail, equipment, services, etc.
  • Automatic MS-Outlook Email Capture with its Contract attachments with auto-classification and Indexing
The Result
Implementation of the FineDocs DMS solution has brought a greater flexibility to day-to-day task execution by NBK users. FineDocs’s document management capabilities helped NBK streamlining document handling processes in an integrated environment.
Some of the Key Results are:
  • Empowered end users as they can now access information through a Centralized Scalable Repository; Manage, Share and Reuse Contracts and Credit information across departments is now quick and easier
  • Timely and Complete information exchange for relationship building with contractors, suppliers and external agencies is now more efficiently managed
  • Easy to use and efficient automated solution created immediate user adoption and better employee productivity with enhanced user experience
  • All departments users for Applications, Contract, Credit, Security can now work collaboratively and easily access documents securely for quick processing as they find the application very convenient and user-friendly
  • Regulatory Compliance with integrity and security of content with Audit Trails and Access Control